— PRIVACY POLICY —
1. Introduction
This Privacy Policy explains how SKYLINE PLUS collects, uses, stores, processes, and protects personal information in connection with its website and messaging services including WhatsApp Official API and RCS communications.
We are committed to complying with:
- Information Technology Act, 2000
- SPDI Rules, 2011
- Digital Personal Data Protection Act, 2023 (as applicable)
- Meta Business Policy
- Google RCS Messaging Policy
2. Information We Collect
We may collect:
a) User Information
- Full name
- Phone number
- Email address
- Address
- Business details (if applicable)
b) Device Information
- IP address
- Device type
- Browser type
- Operating system
c) Cookies & Tracking Data
- Website interaction data
- Session logs
- Analytics data
d) Message Data
- WhatsApp conversation logs
- RCS interaction logs
- Delivery confirmations
- Opt-in and opt-out records
3. Purpose of Data Collection
We collect data to:
- Provide messaging services;
- Deliver transactional notifications;
- Send promotional communications (with consent);
- Improve customer support;
- Ensure regulatory compliance;
- Maintain service security.
4. Consent for WhatsApp & RCS Data Processing
By opting in to receive messages from SKYLINE PLUS, you:
- Provide explicit consent for WhatsApp and RCS communication;
- Acknowledge that messaging data may be processed by Meta, Google, and telecom operators;
- Understand that you can withdraw consent anytime.
Opt-out options are available in every communication channel.
5. Legal Basis for Processing
We process personal data based on:
- User consent;
- Contractual necessity;
- Compliance with legal obligations;
- Legitimate business interests.
6. How We Use Collected Data
Data is used to:
- Send order confirmations;
- Provide customer support;
- Respond to inquiries;
- Improve services;
- Prevent fraud;
- Maintain system security.
We do not sell personal data.
7. Data Retention & Deletion
We retain data:
- As long as necessary for service delivery;
- As required under Indian law;
- For dispute resolution.
Users may request deletion by contacting SKYLINEPLUS8@GMAIL.COM.
8. Data Sharing with Third Parties
We may share limited data with:
- Meta Platforms Inc. (WhatsApp);
- Google (RCS platform);
- Telecom operators;
- Cloud hosting providers;
- Payment processors;
- Government authorities when legally required.
All third parties are bound by confidentiality and data protection obligations.
9. Security Measures & Encryption
We implement:
- SSL encryption;
- Access controls;
- Firewall protection;
- Secure server infrastructure;
- Role-based data access.
WhatsApp messages are end-to-end encrypted as per Meta policy.
10. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance;
- Analyze user behavior;
- Enhance user experience.
Users may disable cookies via browser settings.
11. Data Transfer & Storage (India-Based)
Primary data storage is within India or through secure cloud providers compliant with Indian data protection regulations.
Cross-border transfer may occur only with adequate safeguards.
12. User Rights
Users have the right to:
- Access personal data;
- Correct inaccurate data;
- Request deletion;
- Withdraw consent;
- File complaints.
Requests may be sent to SKYLINEPLUS8@GMAIL.COM.
13. Policy for Children
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
14. Updates to Privacy Policy
We may update this Privacy Policy periodically.
Revised versions will be posted on our website with updated effective dates.
15. Governing Law (India)
This Privacy Policy is governed by the laws of India.
Disputes shall be subject to the jurisdiction of courts in Palghar District, Maharashtra.
16. Contact Information
SKYLINE PLUS
SKYLINE NETWORK
Shop No. 2, Omkar Darshan, Masoli
Opp. Westcost Hospital
Dahanu (W), Palghar
Maharashtra – 401602
India
Phone: +91 9022519544
Email: SKYLINEPLUS8@GMAIL.COM
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